In order to let us assist you better, we will also need your order number as well. With the order number, we can pull out your file and the model that you have purchased.

For all the technical inquiries, please feel free to send an email (with the Order Number on the subject line) to our technical support department (Support@AutoTecPro.com), our technical support team will be able to get back to you as fast as possible.

In order to speed up the process, at your convenience, please also include the following information, it will be easier for us to identify the issue as well.

1. A photo of your original dash.
2. A picture of the back of the new system (There will be a label with the part number of the unit that you received)
3. A picture of your “Software Version” or “System Info” of the new system.

Thank you very much and have a nice day.

Technical Support Department Office Hour:

Monday – Friday
10:00 A.M. – 7:00 P.M. (EST./EDT.)

Saturday
10:00 A.M. – 3:00 P.M. (EST./EDT.)

Sunday
Off

If you want to confirm which model will match with your vehicle, please have a look of the links below

For Audi Series, please check out the page here: Link

For BMW Series, please check out the page here: Link

For Mercedes-Benz Series, please check out the page here: Link

For Ford F150 (2015-2021) & F250 | F350 | F450 (2017-2021), please check out the page here: Link

For Ford F150 (2009-2012), please check out the page here: Link

For Ford F150 (2013-2014), please check out the page here: Link

For Ford F250 | F350 | F450 (2009-2016), please check out the page here: Link

For Ford Explorer (2011-2020), please check out the page here: Link

For Ford Fusion (2013-2020), please check out the page here: Link

For Dodge RAM (2009-2012), please check out the page here: Link

For Dodge RAM (2013-2018), please check out the page here: Link

For Dodge RAM (2019-2021), please check out the page here: Link

For Chevrolet Series, please check out the page here: Link