Returns are only accepted within 14 days from the date of delivery based on the original tracking information. Returns will not be accepted after 14 days. All systems from AutoTecPro comes with one year warranty.
Product must be in original packaging with all accessories.
Product must be unused and un-installed.
Product must not be altered or tempered.
If original product package is damaged and has ever been installed, there will be 20% of restocking fee.
Please test the system before complete the installation.
Shipping cost and handling fee are Non-Refundable under any circumstances. Once we received the return package, our technician will inspect the system and our after-sales department will send you a confirmation email. Refund will be credited to your original payment method minus the original shipping costs. We reserve the right on making the final decision if the product does not meet the listed criteria.
3rd party installation charges would not be refunded by AutoTecPro.com.
Returns are FREE within Canada & United States only. In case of return or exchange, original shipping costs are non-refundable.
Wrong Purchase or purchase by mistake :
It is very important for ALL customers to confirm the compatibility of the models on the vehicle. If you are uncertain about the compatibility, please feel free to take a picture of your original dash and send it to our sales department (Sales@AutoTecPro.com) together with you order number and our technician will be more than happy to assist you. It’s customer’s responsibility to confirm the correct model before you purchase. Exchange may only be accepted if the system is still in original packaging, original condition, and has not been tampered or attempted to be installed, with ALL contents of the box are still sealed and in original condition as it was shipped to the buyer. Customers will take responsibility on the return shipping cost.
All systems distributed by AutoTecPro will be covered by 1-year limited warranty from the date of purchase. We will repair or exchange the product at no additional cost. Customers will be responsible for the return shipping and we will cover the shipping cost back to you after the repair of the system. Warranty, repair or replacement do not extend the original warranty period. We do not charge restocking fee on the return items unless the product has been installed and used or it’s over 14 days return period. The 14 days return period starts from the date of delivery.